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Refund policy

Refund policy

We have a 21-day return policy, which means you have 21 days after receiving your product to mail out the return with our online returns process.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, go to our returns area, fill in the required information and print your label via our website.  Securely attach the label on top of a box or a secure, non-tearable mailing bag with no other markings on it and drop the box or package off with the indicated carrier. Please make a copy of your original purchase receipt, or include the original purchase receipt, that you received with your new order and place it inside your return box or return mailing bag.  If your return is approved after we inspect the returned item(s), we will proceed to issue you a refund.  Please allow at least five to seven (5-7) business days to see your return refunded.

You can always contact us for any return question at info@turtlecayislandwear.com.  You may also leave us a voice message at (512) 960-2237 if we do not respond to your email in a reasonable amount of time.  We will be doing our best to contact you back with any questions.  Please remember we are a new fashion line and are doing our best to handle and resolve any issues you may have.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items

Please get in touch with us if you have questions or concerns about your specific item.  You may contact us at info@turtlecayislandwear.com

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not, and when to expect a refund.  If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.