Will you do an exchange on a returned item?
Yes, we will exchange an item after we receive the returned item back as long as we have that same item in stock in the new size that you will want. For example, if you want the same item in another size, we will have to receive the original item back before we exchange and mail a new item to you. If you want another item of the same product in a different size and to be received quicker, you should order and pay for the additional item online, then return the item that you do not want so that we can refund you when it is received.
How do I know about new, upcoming items at your fashion brand and/or keep abreast of any current and upcoming news at Turtle Cay Island Wear?
Please subscribe to us on our website, and we’ll be happy to put you on our email list so that you can be updated to new happenings at Turtle Cay Island Wear.
Do you have a rewards program?
Yes, our rewards program is called Club Turtle Cay. Please enter or create a Club Turtle Cay account by clicking on the Club Turtle Cay icon located on the bottom right of our website. For our rewards club, 250 loyalty points = $10 and 1 loyalty point = $1. You will receive 50 points at Club Turtle Cay when you first sign up and create an account, and you will receive 100 Club Turtle Cay points when you celebrate your birthday with us by adding your birth month and day’s date in that month.
Do your fashion designs shrink?
Our current styles have just about zero shrinkage. Most are made to be hand washed and dried flat. Our dresses travel well and can be folded up or rolled up in your luggage to create no wrinkles. Should your item get wet, it will dry out straight as long as you are moving or standing in an upright position.