Shop our "Holidays Are Here" Sale with 60% off entire order of $159+ until 12/18/23 at 11:59 PM CST. Code is automatic at checkout. Receive a free matching drawstring, mesh bag with any dress purchase while supplies last. Free 4-8 day shipping in the US with code FSHoliday23 and a $99+ purchase until 12/18/23 at 11:59 PM CST. Email info@turtlecayislandwear.com with sizing, etc. questions. Size up one if you don't want an exact fit to size chart.

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To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved

 

What items are returnable?

You can return your items within 21 days of receipt of your shipment.

  • They must be in original condition
  • For clothing, unwashed and unworn
  • In the original packaging

Free gifts or promotional items are not returnable!

Are there any charges for return?

  • If you use the return label sent to you, this will cost $9.20 - we will deduct this from your refund
  • Original shipping charges are non-refundable
  • You are responsible for the charges of the return shipping

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 7 working days.